At Olivia Rodrigo Official Shop, we understand that sometimes circumstances change, and you may need to cancel your order. We’re here to provide you with a clear and transparent Cancellation Policy to make this process as straightforward as possible.
Cancellation Window
If you want to change your decision to cancel your order, please send us a request within 24 hours. After this 24-hour period, we begin the process of preparing your order for shipment, making it challenging to halt the process. We encourage you to make timely decisions regarding cancellations to ensure a smooth and efficient experience.
How to Cancel an Order
Canceling your order with Olivia Rodrigo Official Shop is a simple process: Contact our
Support Team: Send us an email at [email protected] within the 24-hour cancellation window, and include your order number in the subject line and we’ll support you.
Confirmation
Once your cancellation request is received and approved within the designated time frame, you will receive a confirmation email.
Refund Procedure
We will promptly initiate the refund process after confirming your cancellation, please don’t worry.
Order Modification
If you wish to modify your order but do not want to cancel it entirely, please reach out to our support team within the 24-hour window. Please be aware that we cannot guarantee order modifications after the initial 24-hour period has passed.